Identity & access
User accounts, entitlements and remote access across Active Directory and BeyondTrust — onboarding, changes, and clean offboarding when someone leaves.
Riyadh, Saudi Arabia
Ahmed Al-Khaitan
IT Help Desk Professional
Associate Degree, Computer Technical Support Technology
I keep small and mid-sized teams working. Accounts, access, hardware and networks — the everyday IT that quietly costs a business hours when it goes wrong.
- Identity & access management
- Incident management
- IT service desk
- Hardware lifecycle
What I do
Four areas, described in terms of what actually gets done rather than what a tool is called.
Service desk
Tier 1 and Tier 2 fault handling across Windows, Ubuntu and CentOS workstations, with documented diagnostics so the same fault isn't rediscovered from scratch next week.
Hardware lifecycle
Configuration, deployment, retrieval and refurbishment of laptops and desktops — plus the procurement behind it: vendor quotes, purchase orders and delivery tracking.
Network & infrastructure
IP configuration, DNS and DHCP troubleshooting, printer and connectivity faults, and the patch and endpoint upkeep that keeps them from becoming incidents.
Experience
2026 — presentRiyadh
IT Help Desk
National Medical Care Company
- Administer user accounts and remote access via Active Directory and BeyondTrust.
- Oversaw the hardware lifecycle end to end — configuration, deployment, retrieval, refurbishment.
- Ran IT purchasing end to end: vendor quotes, purchase orders, delivery timelines.
- Managed hardware stock levels, reorder tracking and warehouse organisation.
2023 — 2024Buraydah
Technical Support Intern
TVTC Computer Science Department
- Diagnosed and resolved hardware and software faults across active student computer labs.
- Deployed operating systems, configured network printers, managed user logins.
- Documented system errors and diagnostic workflows for senior IT staff.
- Handled password recovery, account unlocks and critical system patching.
Credentials
EducationAssociate Degree, Computer Technical Support TechnologyTVTC · Second Honors Graduate · GPA 4.55 / 5.00
CertificationCompTIA A+Abadnet Institute Training
LanguagesArabic — native · English — professionalTOEFL iBT 74
Systems
Windows 10 / 11Linux — Ubuntu, CentOS
Enterprise
Active DirectoryBeyondTrustMicrosoft 365SharePoint
Network
IP configurationDNS / DHCPRoutingConnectivity diagnosis
Operations
Incident managementPurchase ordersVendor coordinationInventory management
Contact
Based in Riyadh. Available for help desk, identity and access, and infrastructure support.
Email
[email protected]
Location
Riyadh, Saudi Arabia